Warranty and Returns
All of our X10 items we have for sale are unused and brand new in their retail packaging or box with instructions unless otherwise noted. All X10 items come with a 90 day warranty.We are an authorized re-seller of X10 and X10 PRO products which means that we can offer a valid warranty on products that you buy from us. So that we can provide you with better service, all warranties go thru us. Be wary of sellers that do not offer a warranty on their products as you don't want to end up buying something that ends up being defective leaving you SOL. Sometimes brand new items are bad right out of the box or go bad in a few days. It inevitability does happen. With us, you won't be stuck with a defective item as we do stand behind the X10 products that we sell.
Contact us first before returning any unwanted or defective product or if you have any questions or problems with an X10 product!
We have a satisfaction guarantee within the first 30 days upon delivery of your order. This is to prevent you from being stuck with something you decide that you don't really need, want, or just aren't plain happy with in how it performs. Unwanted (used, unused, or defective) items can be returned within 30 days for a refund less shipping and a 15% restocking fee. Returned items must include all the original packaging, batteries (if any), wiring, manuals, and hardware that the item originally came with. We will refund your purchase price of the item minus a 15% restocking fee.
We also have a free exchange policy for defective items in the first 30 days that you receive your order. You need to return the defective item to us first before we can send you a replacement. You are responsible for the shipping charges to return the item to us. You may want to insure it as we can't be held responsible for a lost or damaged return. You do not pay any shipping for us to send you the replacement item. After 30 days, you do pay the shipping for us to send you the replacement item. Within the 30 day trial period, the defective product must be returned with it's original packaging, batteries (if any), wiring, manuals, and hardware that the item originally came with.
Since we do not design, manufacture, or test each and every X10 item that we sell, we cannot and will not cover return shipping for any defective items. All of the items we sell are brand new ordered directly from X10. Sometimes defective items do happen even with brand new items which is beyond our control. We will ship for free a replacement for a defective item, but you have to return it to us at your expense first.
Warrantees on replacement items will continue for the remainder of the original warranty of the original item. For example: If you bought an item with a 1 year warranty and it is replaced after 3 months, then the new item will be warranteed for the remaining 9 months.
The 30 days that you have to decide if you are keeping or returning all or part of you order begins from the day you actually receive your order which is indicated by the Delivery Confirmation Number of your package. If for whatever reason that the Delivery Confirmation Number does not show it having been delivered, even though it was, then the 30 day trail period will begin from the day your order was shipped. The 30 day trial period allows you to actually try out the product to see if you are really happy with it.
Shipping charges are non-refundable either way under any circumstances.
All sales are considered final after 30 days from the time you receive your order. Of course your warranty would still be in effect though.